Shipping policy

Shipping Policy

Last updated: June 22, 2026

Obsidian Aura ships to the destinations available at checkout. Shipping options, costs, and available delivery methods are shown before payment.

Order processing

Most orders are processed within 2-5 business days after payment is confirmed. Processing times may be longer during holidays, high-volume periods, or when order information needs verification.

Delivery estimates

Delivery times vary by destination, carrier, customs processing, and local delivery conditions. When tracking is available, tracking details will be sent to the email address used at checkout.

Customs, duties, and taxes

International orders may be subject to customs fees, import duties, taxes, or other charges required by the destination country. These charges are the customer's responsibility unless clearly stated otherwise at checkout.

Incorrect or incomplete addresses

Please review your shipping address before placing an order. If an address is incorrect or incomplete, contact us as soon as possible at hanwb919@gmail.com. We cannot guarantee changes after an order has begun processing.

Lost or delayed packages

If your package is significantly delayed or tracking appears inactive, contact us at hanwb919@gmail.com with your order number and we will help review the issue.